This is innovation The new Google Pixel 5 and Google Pixel 4a 5G are chock full of upgrades, from 5G connectivity to powerful new camera features However, there is one killer feature that I would like to see in all phones, including the upcoming iPhone 12

The Pixel 5 and Pixel 4a 5G include a new Google Assistant feature called "Hold for Me" based on Google's machine learning capabilities This is the same type of intelligence that enables Google Duplex, which allows AI to make reservations on your behalf

Google did not go into details at the Google event, but the gist is as follows Hold for Me will stand by for you when you're on hold with a toll-free number; Google Assistant is smart enough to know when the person on the other end of the line returns to the phone; and Google Duplex is smart enough to know when the person on the other end of the line returns to the phone

During a call, you will see a prompt that says, "Please put Assistant on hold and wait" Then simply tap the "Hold" button

When someone returns to the call, the prompt "Someone's waiting to talk to you" will pop up on the screen

To return to the call, simply tap the large "Return to call" button in the center of the screen It looks very simple

With iOS 14 already released, we already know about the Siri enhancements, and we do not expect the iPhone 12 software to match this feature of the Pixel 5, at least at this time

Since this is a preview feature, Google states that Hold for Me may not be able to detect all pending scenarios Overall, however, this appears to be a big win for consumers who don't like to wait around for technical support or customer service